Contact Brother printer support at 1-800-9472109 to diagnose and correct the problem via telephone support.

If telephone support is not successful in solving the problem, the Customer Service representative will arrange to have a reconditioned printer sent out. You will need to reference our EXPRESS EXCHANGE SERVICE AGREEMENT see below or click HERE. The purpose of the Express Exchange Service is to expedite, by the next business day, the exchange of a Brother Printer at no CHARGE with a reconditioned Product for calls received by 3:45 p.m. Eastern Standard Time.

Brother Express Exchange Service Agreement_2015-05-06