Out of Warranty – Samsung Chromebook RMA, Contact Samsung Chromebook Repair at 1‑800‑726‑7864.
Under Warranty All Chromebooks – If you have to RMA a brand new Chromebook (DOA), DES needs to work with Debra in Purchasing. She needs to know what P.O., S/N, and Asset Tag. so she can get the process started and update the district asset inventory list on the Bi-Tech system when she receives the replacement.
Dell Chromebook Support
Call Dell support at 1-800-456-3355 at which time an automated message will come on asking for what type of support you are looking for. The automated message will then ask what type of device you are looking for support of (at this time there was no option for Chromebook so you would choose “Other” instead). After that, you will be prompted to enter in the “Express Service Code” from the device you need support for (this code can be found on a barcode on the back of the Chromebook). As soon as you enter the number Dell will route you to a support representative.
PC & Mac Exchange
For Carts purchased from PC & Mac Exchange that fail Please email Jeff Grobels directly at firstname.lastname@example.org and carbon copy Jim and Tere.
When contacting vendor please reference a purchase order #.
Carts come with Lifetime Warranty on construction and 2 years on electronics.